Returns, Refunds and Exchanges Policy
How To Return An Item
Fresco Harmony is happy to provide a refund within 30 days of your purchase if you are
unhappy with our product. These refunds are subject to one Color Pack per order unless there
is color inconsistency or some other issue.
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
P.O. Box 8147
Albuquerque, NM 87198
Some items can not be returned if they are opened and partially used.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do
not refund the original shipping and handling that you paid on the order.
If your Color Pack is in like new condition, you may exchange your clothing item for a different
color. You will not be subject to a restocking fee in this case, but you still will have to pay return
Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order
for any reason your credit card will be refunded.
Mailing Address For Check/Money Order
P.O. Box 8147
Albuquerque, NM 87198-8147
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking
information. Please note that some orders using 1st Class USPS mail will not have tracking
The rate charged for the shipping of your order is based on the weight of your products, and
your location. Before the final checkout page you will be shown what the cost of shipping will be,
and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the
item becomes available we will ship you the rest of your order. You will not be charged any
additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY
and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data.
We use this data to prevent hacking attempts, help us know what web browsers people are
using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This
information is encrypted using a Secure Sockets Layer before it is transmitted over a web
server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next
visit or store your shopping cart contents. We use them only to track this information.